Frequently Asked Questions
How far in advance do I need to order?
At least two weeks. If you order with less notice, there will be a $100 Rush fee added to your order.
What if I want a different color than you offer?
You can choose to customize your colors for an additional $150.
Once I choose a package, how do I add a la carte items?
No problem, just pick the collection that's right for you and the color that you love. Once you've done that, just go to "build your own event," choose the matching color as your package, and pick what you want. It will all be added to the same order and same cart, and it will coordinate perfectly with the rest of your florals.
What if I want some items that are not offered in any of your collections or add-ons?
It sounds like you’re looking to have a custom designed wedding. We love that, but do not offer that in our collections. Please reach out to us through this link if you would like more information about our custom designed weddings. www.flowersbyyona.com/contact
Do you ship?
Will I ever talk to you? Or do I just order, and you deliver?
Yes, you will definitely talk to us. Once we have received your order, we will contact you to confirm receipt and schedule a 30-minute call to get to know you a bit. We will also have another call three weeks prior to your wedding or event. If you have booked your event with less than three weeks’ notice, we will only have one call.
Can my order be delivered?
Yes. We charge $60 for deliveries within the Atlanta Perimeter. For OTP deliveries we will provide you with the delivery fee in our first conversation.
Do I have to be there when it’s delivered?
Someone must be there to meet the delivery person and sign for the flowers. It does not have to be you. If you would like someone to be your representative, please let us know in writing at: email@example.com.
Do you set up everything at my venue?
No. We will only drop it off. If you would like a full set up please contact us at www.flowersbyyona.com/contact for a customized proposal.
How far in advance can I pick up my order?
We recommend that you pick up your order the day of your wedding or event. However, it can be collected up to 24 hours in advance…but no more.
Can I have someone else pick up my order?
Yes. If you would like someone to be your representative, please let us know in writing. They will be responsible for making sure your order looks right and will have to sign in your place.
Do I have to return the vases?
No, they are all yours.
Do you do ceremony set-ups?
Yes, we do. If it is outdoors and if you rent one of our ceremony structures, we will set it up with flowers. The price includes the structure, flowers, set-up and dismantle.
Do I have to pick a collection, or can I make my own?
You can make your own. Just click on the Build Your Own Event collection and you can add à la carte items to your cart. However, if you are wanting more than what you see, please contact us for a formal wedding design proposal. www.flowersbyyona.com/contact
Can I shop here if I’m not getting married and just having an event?
Yes. Just click on the Build Your Own Event collection and you can add à la carte items to your cart. We love being a part of all types of events...social and corporate.
Can you also help me rent Linens, Lighting and other Décor items?
We are happy to point you in the direction of some of the amazing vendors with whom we work. If you want us to handle all of this, please contact us for a full design proposal. www.flowersbyyona.com/contact
Do you have a minimum?
$500 (plus tax) is our minimum.
Do you accept returns?
Can I get a refund if I cancel my event?
If you cancel your event before three weeks until your date, you will receive 50% of what you paid in return. Once we get to the final three weeks there will be no refunds for cancellations.
Can I reschedule my event?
Dates can be rescheduled for an additional $100 fee if rescheduled prior to three weeks before your date. For more information about this, please see our Privacy & Terms.